Hybrid Fulfillment & Customer Support Specialist

Ministry-Brands; Tampa (FL); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare plan

Flexible PTO

401(k) match

Parental leave

Mental health support

Professional development reimbursement

Employee recognition program

Job summary

Ministry Brands in Tampa, FL is seeking a Fulfillment Support Specialist to join a growing team. This hybrid role combines remote work with in-office collaboration, offering a data-driven environment focused on client satisfaction and efficient document flow.

You will handle tickets, manage account setup, input data, and provide timely, empathetic customer service while ensuring compliance with company guidelines and PBSA standards.

Qualifications

• 6+ months experience in verifications or customer-facing roles.
• A two-year degree from college or technical school preferred.
• Intermediate Office 365 skills (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Handle tickets across multiple software systems to assist clients.
• Manage document flow and data entry from client forms.
• Follow setup processes for client accounts and orders.
• Collaborate with team to resolve inquiries and report feedback.
• Provide timely, empathetic customer service and accurate notes.
• Maintain knowledge of searches, guidelines, and compliance.

Skills

Verifications

Criminal research

Customer support

Communication

Organization

Teamwork

Education

Two-year degree preferred

Tools

Office 365

Word

Excel

PowerPoint

Outlook

Job description

Ministry Brands in Tampa, FL is seeking a Fulfillment Support Specialist to join a growing team. This hybrid role combines remote work with in-office collaboration, offering a data-driven environment focused on client satisfaction and efficient document flow.

You will handle tickets, manage account setup, input data, and provide timely, empathetic customer service while ensuring compliance with company guidelines and PBSA standards.