Customer Experience Specialist

CarMax; Waukesha (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

CarMax is seeking a Customer Specialist in Waukesha, Wisconsin to deliver an iconic customer-first experience in car buying and selling. You will support customers through appraisals and test drives, ensuring a seamless and transparent process.

Candidates should have strong communication skills and a High School Diploma. This role provides the opportunity to collaborate across teams and make a meaningful impact with every customer interaction.

Join CarMax and be part of the nation's largest used car retailer while making a meaningful difference.

Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in and reconciliation.

Skills

Strong communication skills

Relationship building

Attention to detail

Ability to manage multiple tasks

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax is seeking a Customer Specialist in Waukesha, Wisconsin to deliver an iconic customer-first experience in car buying and selling. You will support customers through appraisals and test drives, ensuring a seamless and transparent process.

Candidates should have strong communication skills and a High School Diploma. This role provides the opportunity to collaborate across teams and make a meaningful impact with every customer interaction.

Join CarMax and be part of the nation's largest used car retailer while making a meaningful difference.