Customer Experience Specialist — Growth & Training

Dead River Company; Scarborough (ME); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental insurance

Vision insurance

401(k) plan with company match

Paid time off

Tuition reimbursement

Job summary

A regional provider of essential services located in Scarborough, ME, is seeking a Customer Service Representative. This role involves performing various administrative tasks, ensuring customer satisfaction, and adhering to the company's service standards. The ideal candidate will have strong communication skills and a background in customer service. Benefits include health insurance, a 401(k) plan, and opportunities for growth within the company. The position may also require seasonal overtime.

Qualifications

• Good communication and listening skills are essential for customer relations.
• Accuracy, organization, and attention to detail are required.
• One year of previous customer service experience preferred.

Responsibilities

• Answer incoming telephone calls and provide front-desk service.
• Utilize the ADDS E3 system for customer account maintenance.
• Perform clerical tasks such as inventory control and bank deposits.

Skills

Good communication skills

Listening skills

Accuracy and organization

Troubleshooting skills

Flexibility to work seasonal overtime

Education

High school diploma or equivalent

Tools

Calculator

Telephone

Computer terminal

Copier

Job description

A regional provider of essential services located in Scarborough, ME, is seeking a Customer Service Representative. This role involves performing various administrative tasks, ensuring customer satisfaction, and adhering to the company's service standards. The ideal candidate will have strong communication skills and a background in customer service. Benefits include health insurance, a 401(k) plan, and opportunities for growth within the company. The position may also require seasonal overtime.