Customer Service Representative

Dead River Company; Scarborough (ME); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Dental insurance

Vision insurance

401(k) plan with company match

Paid time off

Tuition reimbursement

Job summary

A regional provider of essential services located in Scarborough, ME, is seeking a Customer Service Representative. This role involves performing various administrative tasks, ensuring customer satisfaction, and adhering to the company's service standards. The ideal candidate will have strong communication skills and a background in customer service. Benefits include health insurance, a 401(k) plan, and opportunities for growth within the company. The position may also require seasonal overtime.

Qualifications

• Good communication and listening skills are essential for customer relations.
• Accuracy, organization, and attention to detail are required.
• One year of previous customer service experience preferred.

Responsibilities

• Answer incoming telephone calls and provide front-desk service.
• Utilize the ADDS E3 system for customer account maintenance.
• Perform clerical tasks such as inventory control and bank deposits.

Skills

Good communication skills

Listening skills

Accuracy and organization

Troubleshooting skills

Flexibility to work seasonal overtime

Education

High school diploma or equivalent

Tools

Calculator

Telephone

Computer terminal

Copier

Job description

Location

Scarborough, 73 Pleasant Hill Road, Scarborough, ME 04070, USA

Reporting to the Office Manager, the Customer Service Representative performs a variety of administrative and computer‑related responsibilities to ensure customer satisfaction, promote corporate goals and objectives, and grow the company while contributing to an efficient, harmonious working environment. Serves as a Dead River Company ambassador by adhering to our Brand Promise, Guarantees, Pledges and our Co‑Worker Guarantees and Pledges.

Essential Functions

• Courteously answer incoming telephone calls, provide front‑desk service, and assist walk‑in customers.
• Utilize the ADDS E3 system for customer account maintenance, setting up new accounts, and updating customer logs.
• Perform computer‑related input and other clerical tasks such as inventory control, accounts payable, accounts receivable, computer posting, price change administration, payments received, and bank deposits.
• Develop a thorough knowledge of all departments, products, services, and delivery schedules.
• Enthusiastically participate in annual market objectives, promotional programs and contests.
• Support other members of the office staff by cross‑training within the department and offering assistance as needed.
• Perform miscellaneous office duties such as filing, photocopying, and shredding.

Compensation and Benefits

• Health Insurance – Premiums as low as $6 for full‑time employees.
• Dental insurance and Vision insurance.
• Company‑provided life insurance, short‑term and long‑term disability.
• 401(k) plan with company match.
• Paid time off and 10 paid holidays.
• Tuition reimbursement for employees and scholarships and grants for employees’ children.
• Discounts on our products and services.
• Work uniform and boot and prescription safety glasses allowance.
• Paid training at our state‑of‑the‑art institute.
• Opportunity for growth.
• Opportunities at several locations in MA, ME, NH, and VT.

Other Tasks

Assist with special projects and other work‑related duties as assigned.

Other Attributes Required

• Good communication and listening skills.
• Accuracy, organization, and attention to detail.
• Ability to work in a dynamic environment without distraction.
• Courteous demeanor and professional appearance.
• Flexibility to work seasonal overtime.
• Troubleshooting skills – within and between departments.
• The ability to adapt to change.

Education

A high school diploma or equivalent is preferred.

Experience

One year of previous customer service experience, including computer work, is preferred.

Equipment and Tools Used

Calculator, telephone, computer terminal, and copier.

Decisions Made

This position works as a “trusted advisor” to provide assistance to our customers. Resolves customer issues such as delivery or billing problems. If dissatisfaction persists, the customer is referred to the appropriate department head for resolution.

Safety Considerations

The main safety concern relates to proper ergonomics while working at a video display terminal.

Contacts

This position deals frequently with customers over the telephone and in person, requiring excellent customer relations skills. The Customer Service Representative also cooperatively works with other employees and interacts with other departments.

Physical Requirements Analysis

• The position requires frequent sitting and some standing.
• There is frequent use of the fingers to write, input data into a computer system, and handle paperwork.
• There is frequent communication involving both speaking and listening in person and over the telephone.

Weight or Force Moved

There is rarely a need to lift or move an object weighing more than 10 pounds.

Equal Employment Opportunity Statement

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.