Customer Experience Specialist — Growth & Training

Charlotte Aquatics; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Performance bonus

Flexible scheduling

Growth opportunities

Team supportive culture

Paid training

Job summary

Charlotte Aquatics in Charlotte, NC is seeking a Customer Experience Specialist to be the friendly first point of contact for families, answer questions, help families choose classes, and assist with registrations and payments. No swim experience is required; we provide comprehensive training.

Join a team that values growth, positive energy, and outstanding service, with opportunities for advancement and flexible scheduling.

Qualifications

• Excellent written and verbal communication skills.
• Friendly, positive, and professional demeanor.
• Strong organizational and multitasking abilities.
• Genuine passion for helping children and families.
• Ability to work both independently and as part of a team.
• Growth mindset and willingness to learn.

Responsibilities

• Serve as a friendly and knowledgeable resource for current and prospective families.
• Answer phone calls, emails, and in-person inquiries.
• Help families select the appropriate program and schedule.
• Assist with registration, account management, and payments.
• Provide outstanding customer service and problem-solving support.
• Build positive relationships with students, parents, and teammates.
• Help create a welcoming, organized, and professional environment.

Skills

Communication skills

Customer service

Organizational skills

Team player

Growth mindset

Job description

Charlotte Aquatics in Charlotte, NC is seeking a Customer Experience Specialist to be the friendly first point of contact for families, answer questions, help families choose classes, and assist with registrations and payments. No swim experience is required; we provide comprehensive training.

Join a team that values growth, positive energy, and outstanding service, with opportunities for advancement and flexible scheduling.