Front Desk Team Member

Charlotte Aquatics; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Advancement opportunities

Training & development

Performance bonus

Flexible scheduling

Growth opportunities

Team supportive culture

Paid training

Job summary

Charlotte Aquatics in Charlotte, NC is seeking a Customer Experience Specialist to be the friendly first point of contact for families, answer questions, help families choose classes, and assist with registrations and payments. No swim experience is required; we provide comprehensive training.

Join a team that values growth, positive energy, and outstanding service, with opportunities for advancement and flexible scheduling.

Qualifications

• Excellent written and verbal communication skills.
• Friendly, positive, and professional demeanor.
• Strong organizational and multitasking abilities.
• Genuine passion for helping children and families.
• Ability to work both independently and as part of a team.
• Growth mindset and willingness to learn.

Responsibilities

• Serve as a friendly and knowledgeable resource for current and prospective families.
• Answer phone calls, emails, and in-person inquiries.
• Help families select the appropriate program and schedule.
• Assist with registration, account management, and payments.
• Provide outstanding customer service and problem-solving support.
• Build positive relationships with students, parents, and teammates.
• Help create a welcoming, organized, and professional environment.

Skills

Communication skills

Customer service

Organizational skills

Team player

Growth mindset

Job description

Benefits

• Opportunity for advancement
• Training & development
• Bonus based on performance

At Charlotte Aquatics, we believe swim lessons are about more than learning strokes. We help children build life-saving skills, confidence, and a lifelong love of the water.

Since 1996, we have had the privilege of providing more than 90,000 swim lessons to families throughout the Charlotte community. None of that would be possible without an incredible team of passionate people who care deeply about making a difference.

As a Customer Experience Specialist, you will often be the first person a family interacts with. Whether answering questions from a nervous first-time parent, helping a family find the right class, or welcoming students through our doors, you play a vital role in creating an exceptional experience for every family.

Who we are – our 5 Core Values:

• 1. Passionate – We care, we make a difference in the world, we are saving lives.
• 2. Positive – We send positivity into the world with everything we do.
• 3. Invested – We are invested in our students and families and are committed to providing the best lessons possible.
• 4. Growth-Oriented – We are committed to improving ourselves and those around us.
• 5. Team Player – We support and help each other while lifting each other up and having fun!!

What You'll Do

• Serve as a friendly and knowledgeable resource for current and prospective families
• Answer phone calls, emails, and in-person inquiries
• Help families select the appropriate program and schedule
• Assist with registration, account management, and payments
• Provide outstanding customer service and problem-solving support
• Build positive relationships with students, parents, and teammates
• Help create a welcoming, organized, and professional environment

What We're Looking For

• Excellent written and verbal communication skills
• Friendly, positive, and professional demeanor
• Strong organizational and multitasking abilities
• A genuine passion for helping children and families
• Ability to work both independently and as part of a team
• Growth mindset and willingness to learn

No swim experience is required. We provide all necessary training.

Why You'll Love Working Here

• Meaningful work that makes a difference in children's lives
• Supportive, positive, and family-oriented culture
• Paid training and ongoing professional development
• Flexible scheduling with full-time and part-time opportunities
• Opportunities for growth and advancement
• Fun, energetic work environment
• A team that genuinely cares about one another

If you're passionate about helping others, love building relationships, and want to be part of a mission-driven team, we'd love to meet you.

Come join the Charlotte Aquatics team!