Poolside Customer Experience Specialist - Paid Training

Usswimschools; Glen Mills (MA); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Free uniforms

Paid training

Competitive pay with bonus opportunities

Job summary

A community-focused swim school is looking for a Customer Experience Specialist to enhance customer interactions and ensure a positive experience. The role involves managing the poolside area, welcoming families, and assisting instructors. Ideal candidates are professional, organized, and possess strong communication skills. Flexible 4-hour shifts occur mainly on weeknights and weekends, with specialized training provided. Join a dedicated team striving to reduce child drowning statistics and promote water safety.

Qualifications

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

Responsibilities

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

Skills

Interpersonal communication

Organizational skills

Job description

A community-focused swim school is looking for a Customer Experience Specialist to enhance customer interactions and ensure a positive experience. The role involves managing the poolside area, welcoming families, and assisting instructors. Ideal candidates are professional, organized, and possess strong communication skills. Flexible 4-hour shifts occur mainly on weeknights and weekends, with specialized training provided. Join a dedicated team striving to reduce child drowning statistics and promote water safety.