SaaS CX Specialist: Fast-Paced Support & Growth

Harvey; United States; Remote; USD 68,000 - 102,000; Full time

Job summary

United States Digital Space LLC is seeking a Customer Experience Specialist to be the first line of support for internal teams and external customers. You will manage a high volume of non-technical tickets with empathy and accuracy, while learning the product environment and expanding technical knowledge over time.

Ideal candidates have 2+ years in SaaS support, experience with Zendesk/Salesforce, and fluency with AI tools like ChatGPT.

Qualifications

• 2 years of professional experience in customer support at a SaaS company.
• Experience with customer support platforms (e.g. Zendesk, Salesforce) and AI tools (e.g. ChatGPT, Claude, Gemini).
• Strong written communication and the ability to tailor tone to diverse audiences.

Responsibilities

• Handle non-technical support inquiries with timely, empathetic responses.
• Route tickets and decide when to escalate to senior specialists.
• Maintain queue ownership and meet SLA targets while ensuring accurate responses.

Skills

SaaS support

AI tools fluency

Written communication

Fast-paced work

Ticket hygiene

Tools

Zendesk

Salesforce

ChatGPT

Claude

Gemini

Job description

United States Digital Space LLC is seeking a Customer Experience Specialist to be the first line of support for internal teams and external customers. You will manage a high volume of non-technical tickets with empathy and accuracy, while learning the product environment and expanding technical knowledge over time.

Ideal candidates have 2+ years in SaaS support, experience with Zendesk/Salesforce, and fluency with AI tools like ChatGPT.