Customer Support Specialist at Game Day USA

Athletx Sports Group; Longview (TX); Presencial; USD 42 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental, and vision insurance

Paid time off including vacation,个人假日,

Professional growth opportunities

Collaborative, team-oriented culture

Exposure to the latest technologies

Resumo da oferta

Game Day USA is seeking a Customer Support Specialist to be the first point of contact for customers, providing timely responses and effective solutions across phone, email, or chat.

The role requires at least two years in customer support, a high school diploma or equivalent (Bachelor’s degree preferred), and proficiency with MS Office and CRM systems. Strong communication and multitasking skills are essential.

Qualificações

• At least two years in customer support or a similar role.
• High school diploma or equivalent; a BA/BS is a plus.
• Proficient with MS Office and CRM systems.
• Strong verbal and written communication skills.
• Excellent organization and prioritization abilities.
• Able to work well under pressure and meet deadlines.

Responsabilidades

• Respond to customer inquiries via phone, email, or chat.
• Know the product to provide accurate information.
• Resolve complaints by clarifying and explaining solutions.
• Record all interactions and actions taken.
• Stay updated on products, services, and policies and share updates with customers.
• Collaborate with other teams to improve customer satisfaction.

Conhecimentos

Customer service experience

Communication

Problem-solving

Time management

Organizational skills

Team collaboration

Formação académica

High school diploma or equivalent

Bachelor’s degree (preferred)

Ferramentas

MS Office Suite

CRM systems

Descrição da oferta de emprego

Game Day USA is seeking a passionate and dedicated Customer Support Specialist to join our dynamic team. As a Customer Support Specialist, you will be the first point of contact for our customers, providing them with timely and accurate responses to their queries and offering effective solutions to any issues they encounter.

Responsibilities:

• Provide personalized customer service by responding to the needs of the customers via phone, email, or chat.
• Maintain a comprehensive understanding of Game Day USA products and services to provide accurate information to customers.
• Manage and resolve customer complaints by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
• Keep records of customer interactions, transactions, comments and complaints as well as the actions taken.
• Stay updated on new products, services, and policies, and communicate these updates to customers effectively.
• Work cross-functionally with other teams to enhance customer satisfaction and experience.

Qualifications:

• A minimum of two years of experience in customer support or a related role is required.
• High school diploma or equivalent. A Bachelor’s degree in a relevant field is a plus.
• Demonstrated proficiency with MS Office Suite and CRM systems.
• Strong problem-solving and communication skills. Must be able to communicate effectively verbally and in writing.
• Excellent organizational skills with an ability to prioritize effectively.
• Ability to work under intense pressure, multitask, and manage time effectively.
• Must have a high commitment level and adhere strictly to deadlines.

Benefits:

• Competitive compensation and benefits package that includes health, dental, and vision insurance.
• Paid time off including vacation days, personal days, and holidays.
• Opportunity to be part of a company culture that values teamwork and continuous learning.
• Professional growth and development opportunities.
• A highly collaborative, team-oriented working environment.
• Exposure to the latest technologies and tools within the industry.

Join our team and be part of a company that appreciates and rewards dedication, hard work and creativity. We are committed to our employees’ professional growth and offer ample opportunities for advancement and skill development. As a Customer Support Specialist at Game Day USA, your knowledge and skills will be crucial in helping us deliver a superior gaming experience.