Customer Experience Specialist — Growth & Retention

Coe Bancroft - State Farm Agent; Glastonbury (CT); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Hiring bonus up to $2000

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Company parties

Signing bonus

Job summary

Coe Bancroft - State Farm Agent in Glastonbury is hiring a Customer Relations Representative to create exceptional client experiences. This role involves managing inquiries, enhancing customer relationships, and supporting the agency's growth.

The ideal candidate will have strong communication and problem-solving skills, along with a preference for customer service experience. Growth opportunities are available for driven candidates. Enjoy benefits like health insurance, flexible schedules, and performance bonuses.

Qualifications

• Strong communication and problem-solving skills required.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Experience in customer service

Calm under stress

Job description

Coe Bancroft - State Farm Agent in Glastonbury is hiring a Customer Relations Representative to create exceptional client experiences. This role involves managing inquiries, enhancing customer relationships, and supporting the agency's growth.

The ideal candidate will have strong communication and problem-solving skills, along with a preference for customer service experience. Growth opportunities are available for driven candidates. Enjoy benefits like health insurance, flexible schedules, and performance bonuses.