Customer Service Representative - State Farm Agent Team Member Glastonbury - CT

Coe Bancroft; Glastonbury (CT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Job summary

Coe Bancroft - State Farm Agent in Glastonbury, CT is seeking a friendly Customer Service Representative to join our team. You will handle inquiries, process policy updates, and assist with claims while delivering an outstanding customer experience.

No prior insurance license is required; training will be provided. A high school diploma is expected, and there are opportunities to advance. Compensation ranges $40,000 to $50,000 per year plus benefits.

Qualifications

• Excellent communication skills, both written and verbal.
• Tech-savvy with familiarity with digital tools and platforms.
• Customer-oriented mindset with a drive to exceed expectations.
• Ability to adapt to a fast-paced, evolving work environment.
• Previous customer service experience is a plus but not required.

Responsibilities

• Engage with customers via phone, email, and chat to resolve inquiries.
• Provide friendly, efficient assistance with policy questions, updates, and claims.
• Utilize digital tools to connect with a younger demographic.
• Collaborate with the team to ensure timely, effective issue resolution.
• Proactively identify opportunities to improve customer satisfaction.

Skills

Excellent communication

Tech-savvy with digital tools

Customer-oriented mindset

Adaptable in fast-paced environment

Customer service experience

Education

High school diploma or equivalent

College degree a plus

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Glastonbury - CT

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus

Company Overview

Coe Bancroft - State Farm Agent, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you're a tech-savvy, people-oriented individual with a passion for making a positive impact, this is an exciting opportunity to launch your career in a modern and vibrant work environment.

Job Description

As a Customer Service Representative - State Farm Agent Team Member, you'll be at the forefront of delivering an exceptional customer experience. Your responsibilities will include

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools and platforms to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.
• Proactively identifying opportunities to enhance customer satisfaction.

Qualifications

• Excellent communication skills, both written and verbal.
• Tech-savvy with a familiarity with digital communication tools.
• Customer-oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast-paced, evolving work environment.
• Previous customer service experience is a plus, but not required.

Requirements

• High school diploma or equivalent; college degree is a plus.
• A positive and proactive attitude towards learning and growth.
• Familiarity with social media platforms and digital communication tools.
• Ability to work in a collaborative team setting.
• Willingness to obtain relevant insurance licenses (training will be provided).

Coe Bancroft - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.

Compensation $40,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.