Customer Experience Specialist - Growth & Perks

Talentify; Charleston (SC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Hourly pay $16-$18

Medical, dental, vision

Life & AD&D insurance

401(k) match up to 6%

Employee stock purchase plan

Paid time off

Holidays

Tuition reimbursement

Dependent scholarship awards

Advancement opportunities

Recognition program

Friendly work environment

Employee referral bonuses

Professional growth

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative to deliver positive experiences, handle inquiries, and coordinate service appointments for prospects and customers. You will support internal teams, manage billing questions, and maintain accurate service notes in our systems.

We offer competitive pay, a comprehensive benefits package (medical, dental, vision), life/AD&D coverage, a 401(k) with company match up to 6%, stock purchase plan, PTO, holidays, tuition reimbursement and

Qualifications

• Must have 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Responsibilities

• Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
• The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.
• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician’s job and processes of company's treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians

Job description

HomeTeam Pest Defense is seeking a Customer Service Representative to deliver positive experiences, handle inquiries, and coordinate service appointments for prospects and customers. You will support internal teams, manage billing questions, and maintain accurate service notes in our systems.

We offer competitive pay, a comprehensive benefits package (medical, dental, vision), life/AD&D coverage, a 401(k) with company match up to 6%, stock purchase plan, PTO, holidays, tuition reimbursement and