Customer Service Agent

SharpContra; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Mentorship

Exposure to diverse projects

Job summary

Consider Posh Pro is seeking a dedicated Customer Service Agent to be the first point of contact for customers, delivering exceptional service and support to ensure a positive experience with the company.

The ideal candidate will possess excellent communication skills, a friendly and professional demeanor, and the ability to handle inquiries and issues efficiently, resolving complaints with empathy and integrity.

Qualifications

• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Proficient with customer service software, databases, and tools.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, orders, billing, and technical support.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with other departments to ensure customer needs are met.

Skills

Customer service experience

Verbal communication

Written communication

Problem solving

Conflict resolution

Multitasking

CRM software

Databases

Support tools

Tools

CRM software

Databases

Customer support tools

Job description

Company Description

At Consider Posh Pro, we’ve got a knack for turning dull moments into dazzling opportunities. We’re the ones who add a splash of color to the black and white world of sales. How do we do it? Well, it’s a bit of magic mixed with a whole lot of hustle.

Job Description

Job Description : We are seeking a dedicated and customer-oriented Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure a positive experience with our company. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to handle various customer inquiries and issues efficiently. You will be responsible for resolving complaints, providing product information, and guiding customers through our services with patience and empathy.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, orders, billing, and technical support.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with other departments to ensure customer needs are met.

Qualifications

Requirements

• Proven experience in a customer service or related role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and conflict resolution skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Proficient with customer service software, databases, and tools.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands‑on experience and mentorship
• Exposure to diverse projects and industry-leading clients