Customer Experience Specialist — Paid Training & Growth

Alphabe Insight Inc; Town of Florida (NY); On-site; USD 54,000 - 59,000; Full time

Benefits offered by this job

Competitive salary

Paid training

Professional growth opportunities

Supportive work environment

Performance-based growth

Employee recognition programs

Job summary

Biz Voice Boost is seeking a customer service officer to assist customers, respond to inquiries, and support positive relationships in a collaborative environment. The role emphasizes helpful communication, service excellence, and ongoing training to develop skills and advance within a supportive team.

Ideal candidates bring a customer-focused mindset, strong listening and problem-solving abilities, and organizational skills to manage inquiries and follow-ups.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Reliable, adaptable, and detail-oriented.
• Comfortable interacting with customers and the public.

Responsibilities

• Welcome customers and provide friendly, professional assistance.
• Respond to questions regarding products, services, and company offerings.
• Listen carefully to customer needs and provide appropriate information.
• Address routine customer questions and concerns.
• Assist with customer follow-ups and relationship-building activities.
• Support customer satisfaction and retention initiatives.
• Maintain organized records of customer interactions and follow-up activities.
• Communicate customer feedback and recurring questions to team members.
• Support promotional and customer engagement initiatives.
• Assist with customer acquisition and sales opportunities when appropriate.
• Help ensure customers receive timely and professional service.
• Collaborate with team members to achieve service objectives.
• Participate in ongoing training and professional development.
• Paid training
• Supportive team environment
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Skills

Strong communication

Customer-focused

Listening skills

Problem-solving

Organizational skills

Multitasking

Interpersonal skills

Team collaboration

Education

High school diploma

Job description

Biz Voice Boost is seeking a customer service officer to assist customers, respond to inquiries, and support positive relationships in a collaborative environment. The role emphasizes helpful communication, service excellence, and ongoing training to develop skills and advance within a supportive team.

Ideal candidates bring a customer-focused mindset, strong listening and problem-solving abilities, and organizational skills to manage inquiries and follow-ups.