Customer Experience Specialist — Paid Training & Growth

Alphabe Insight Inc

Town of Florida (NY)

On-site

USD 54,000 - 59,000

Full time

5 days ago
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Benefits offered by this job

Competitive salary
Paid training
Professional growth opportunities
Supportive work environment
Performance-based growth
Employee recognition programs

Job summary

Biz Voice Boost is seeking a customer service officer to assist customers, respond to inquiries, and support positive relationships in a collaborative environment. The role emphasizes helpful communication, service excellence, and ongoing training to develop skills and advance within a supportive team.

Ideal candidates bring a customer-focused mindset, strong listening and problem-solving abilities, and organizational skills to manage inquiries and follow-ups.

Qualifications

  • High school diploma or equivalent.
  • Strong communication and interpersonal skills.
  • Friendly, professional, and customer-focused attitude.
  • Strong listening and problem-solving abilities.
  • Positive attitude and willingness to learn.
  • Good organizational and multitasking skills.
  • Reliable, adaptable, and detail-oriented.
  • Comfortable interacting with customers and the public.

Responsibilities

  • Welcome customers and provide friendly, professional assistance.
  • Respond to questions regarding products, services, and company offerings.
  • Listen carefully to customer needs and provide appropriate information.
  • Address routine customer questions and concerns.
  • Assist with customer follow-ups and relationship-building activities.
  • Support customer satisfaction and retention initiatives.
  • Maintain organized records of customer interactions and follow-up activities.
  • Communicate customer feedback and recurring questions to team members.
  • Support promotional and customer engagement initiatives.
  • Assist with customer acquisition and sales opportunities when appropriate.
  • Help ensure customers receive timely and professional service.
  • Collaborate with team members to achieve service objectives.
  • Participate in ongoing training and professional development.
  • Paid training
  • Supportive team environment
  • Performance-based growth opportunities
  • Employee recognition programs
  • Ongoing mentorship and coaching

Skills

Strong communication
Customer-focused
Listening skills
Problem-solving
Organizational skills
Multitasking
Interpersonal skills
Team collaboration

Education

High school diploma

Job description

Biz Voice Boost is seeking a customer service officer to assist customers, respond to inquiries, and support positive relationships in a collaborative environment. The role emphasizes helpful communication, service excellence, and ongoing training to develop skills and advance within a supportive team.

Ideal candidates bring a customer-focused mindset, strong listening and problem-solving abilities, and organizational skills to manage inquiries and follow-ups.

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