Customer Experience Specialist — Growth & Day-One Benefits

Caliber Collision; Boulder (CO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical dental vision

Weekly pay

Paid vacation days

Career growth

Production shop experience

Job summary

Caliber Collision in Boulder seeks a Customer Service Representative to greet customers and deliver extraordinary service while coordinating Rental Car and repair workflow. You will monitor center workload, assist with load level requests, and maintain knowledge of insurance partner requirements for authorizations, billing, and workflows.

This role offers weekly pay, benefits from day one, and opportunities for growth in a production shop environment.

Qualifications

• 1+ years of experience within a customer facing environment.
• Excellent verbal and written communication skills.
• Ability to navigate multiple software systems and prioritize tasks.

Responsibilities

• Greet customers and provide extraordinary customer service.
• Monitor center workload and request load level adjustments as needed.
• Coordinate Rental Car and tow services to provide one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations and billing.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision in Boulder seeks a Customer Service Representative to greet customers and deliver extraordinary service while coordinating Rental Car and repair workflow. You will monitor center workload, assist with load level requests, and maintain knowledge of insurance partner requirements for authorizations, billing, and workflows.

This role offers weekly pay, benefits from day one, and opportunities for growth in a production shop environment.