Customer Experience Specialist – Global Support & Impact

Banque Internationale à Luxembourg (Suisse) SA; Pasco (WA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

HSA contribution matching

401(k) Retirement – employer match

Employer paid LTD/STD/Life Insurance

Job summary

Permobil is hiring a Customer Experience Representative in Pasco, WA, for full-time onsite work Monday–Friday 7:00am–3:30pm. The role focuses on supporting customers, sales reps, and end users across regions.

You’ll build relationships, handle quotes and orders, resolve complaints, and collaborate with cross-functional teams in a fast-paced, evolving environment. Minimum 2–4 years of customer support experience required; English proficiency essential.

Qualifications

• 2–4 years of customer support experience.
• Experience as a Client Services Representative.
• High school diploma or GED.
• Call center experience is a plus.
• Proficiency in English (written and oral).

Responsibilities

• Provide support to customers, sales reps, and end users worldwide.
• Process quotes, parts orders, chair orders, and returns where applicable within the region.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints and provide timely solutions and follow-up to ensure resolution.
• Maintain regular attendance and work as part of a team; adapt to flexible schedules.

Skills

Customer support

English proficiency

Communication

Time management

Education

High school diploma or GED

Tools

Microsoft Office Suite

Adobe Acrobat

Job description

Permobil is hiring a Customer Experience Representative in Pasco, WA, for full-time onsite work Monday–Friday 7:00am–3:30pm. The role focuses on supporting customers, sales reps, and end users across regions.

You’ll build relationships, handle quotes and orders, resolve complaints, and collaborate with cross-functional teams in a fast-paced, evolving environment. Minimum 2–4 years of customer support experience required; English proficiency essential.