Customer Experience Power Parts Representative

Permobil, Inc.; Lebanon (TN); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

HSA matching

401(k) employer match

PTO

LTD/STD/Life Insurance

Job summary

Permobil, Inc. in Lebanon, TN is seeking a Customer Experience Power Parts Representative to provide exceptional support for power wheelchair parts, answer inquiries, process orders, and coordinate parts fulfillment.

The role is full-time and onsite with a pay range of $20.00–$21.00 per hour. Candidates should have 1–3 years of call center experience, strong verbal and written communication, and the ability to multitask in a fast-paced environment.

Qualifications

• 1–3 years of experience directly working in a call center.
• Strong verbal and written communication skills.
• Basic computer proficiency and order entry systems.

Responsibilities

• Answer incoming phone calls and emails regarding power wheelchair parts.
• Provide product information, availability, and pricing to customers.
• Identify correct parts based on wheelchair models and issues.
• Enter and manage orders in the system accurately and efficiently.
• Coordinate with warehouse or service teams to ensure timely fulfillment.
• Maintain records of customer interactions and transactions.
• Generate order confirmations and shipping updates.

Skills

Call center experience

Verbal communication

Written communication

Attention to detail

Multitasking

Problem-solving

Customer service

Time management

Medical equipment knowledge

Education

High school diploma

Tools

Order entry systems

Email

Spreadsheets

Job description

Customer Experience Power Parts Representative

Permobil has a position open for a Customer Experience Power Parts Representative

• Pay Range: $20.00 - $21.00 per hour
• Shift: 1st Shift
• Schedule: Full-time Onsite
• Location: Lebanon

Build what's next at Permobil.

Permobil exists to create a future that is free from mobility limitations. We design and deliver innovative mobility solutions that transform lives-helping people live with greater independence, dignity, and freedom.

We are entering our next phase of growth by:

• Driving faster, breakthrough innovation
• Building a world-class, resilient manufacturing system
• Delivering exceptional customer experiences that build lifelong loyalty.

Supported by a bold, people-first culture and an AI-enabled business, we are turning ambition into impact at scale.

Join us in shaping the future of mobility.

Your Role in Our Mission

• The Power Wheelchair Parts Customer Service Rep
  is responsible for providing exceptional support to customers by answering
  inquiries, processing orders, and coordinating parts fulfillment. This role
  combines product knowledge with customer service skills to ensure timely and
  accurate delivery of wheelchair components and accessories.

• Answer incoming phone calls and emails
  regarding power wheelchair parts.

• Provide product information, availability, and
  pricing to customers.

• Assist customers in identifying correct parts
  based on wheelchair models and issues.

• Enter and manage orders in the system
  accurately and efficiently.
  

• Verify part numbers, shipping details, and
  payment information.
  

• Coordinate with warehouse or service teams to
  ensure timely fulfillment.

• Maintain records of customer interactions and
  transactions.
  

• Generate order confirmations, and shipping
  updates.

• Highlight cross-functional collaboration and ownership.

• Emphasize continuous improvement and efficiency.

What You'll Bring

• One to three years of
  experience directly woking in a call center.
• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Basic computer proficiency (e.g., order entry systems, email,
  spreadsheets).
• Experience in medical equipment, mobility products, or customer
  service.
• Customer-focused mindset with
  patience and empathy.
• Attention to detail and
  accuracy in data entry.
• Ability to multitask and manage
  time effectively.
• Problem-solving and conflict
  resolution skills.
• Ability to thrive in a fast-paced, evolving environment.
• Strong problem-solving mindset.

Pay Transparency

The expected pay range for this role is $20.00 - $21.00 per hour. Final compensation will depend on factors such as experience, skills, and internal equity.

In addition to base pay, Permobil offers our full-time employees the following:

• Medical, Dental, and Vision benefits that begin on your first day
• HSA contribution matching up to $1,600/year
• 401(k) Retirement - 100% employer match on the first 3%, with 50% matching on the next 2% with immediate vesting. Traditional and ROTH options.
• Generous PTO policies
• 100% Employer paid LTD, STD, and Life Insurance plans

Permobil will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

About Permobil

Permobil was founded on the belief that helping people achieve the greatest level of independence is a basic human right. For over 50 years, we've been a global leader in advanced rehabilitation technology, continuously improving the lives of our users through innovative mobility solutions.

Today, our portfolio includes power wheelchairs, seating and positioning products, and manual mobility solutions. Permobil operates in more than 18 countries and is part of Patricia Industries, a subsidiary of Investor AB.

For information regarding Permobil's Privacy Notice, please visit Permobil Candidate Privacy NoticePermobil Candidate Privacy Notice

Permobil is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Know Your Rights: Workplace Discrimination is Illegal

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