Customer Experience Specialist - FT

Avis Budget Group; Newark (NJ); On-site; Full time

Job summary

Join a leading company as a front-line customer experience specialist, ensuring seamless service from rental to return. You'll engage with customers, coordinate logistics, and provide a premium experience. Ideal for those with a customer service background, this role requires strong communication and multitasking skills.

Benefits

Paid time off

Medical, Dental and Other Insurance

Flexible spending account

Retirement benefits (401k)

Employee discounts

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.

Responsibilities

• Deliver a best-in-class experience for all customers.
• Greet customers warmly, assist with luggage, and provide an overview of the rental vehicle.
• Communicate proactively with premium-level customers.

Skills

Customer Satisfaction

Communication

Multitasking

Organizational Skills

Education

Valid Driver's License

Job description

$17.50/hour

If you thrive in a fast-paced environment where attention to detail, professionalism and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver this is your opportunity to join ourteam!

What You'll Do:

You will act as the front-line customer experience specialist for our valued customers, ensuring a seamless, personalized experience from rental to return. You'll be responsible for clear communication, smooth logistics, and delivering premium customer experience at every step.

• Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction
• Collaborate with team members and management to coordinate timely vehicle pick-up and drop- off
• Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle
• Provide premium customer experience by delivering vehicles directly to customers

What We're Looking For:

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental
• Professional, friendly demeanor with a focus on customer satisfaction
• Strong verbal and written communication skills
• Technologically proficient and comfortable using various mobile devices
• Valid Driver's License
• Must be 18 years of age and legally authorized to work in the United States
• Ability to work in a fast-paced environment with strong multitasking and organizational skills
• Flexibility to work various hours not limited to evenings, weekends and holidays
• Willingness to work outdoors in all weather conditions
• On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely
• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Perks You'll Get:

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)

• On-the-job training

• Paid time off

• Medical, Dental and Other Insurance

• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses

• Retirement benefits (401k)

• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

* Above perks may vary based on full-time/part-time status and location

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

The fine print:

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting.The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.This position may be with any affiliate of Avis Budget Group.

NewarkNew JerseyUnited States of America