Customer Experience Manager (FT)

Michaels Stores; Tracy (CA); On-site; Full time

Job summary

Join a leading creative destination as a Store Manager in Tracy, CA, where you'll oversee front-end operations, deliver exceptional customer service, and lead a team to meet performance goals. Enjoy a dynamic work environment with opportunities for growth and development.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager with compliance and store results.
• Manage team performance and meet KPIs.
• Lead omnichannel processes.

Skills

Customer Service

Team Management

Education

Retail Management Experience

Job description

Store - LA-FOOTHILL RANCH, CA

Job Summary

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to fulfill our Brand Promises. Provide friendly customer service.

Key Responsibilities

1. Assist Store Manager in ensuring adherence to Standard Operating Procedures (SOPs) and company programs for compliance and store results.
2. Ensure all front-end policies are followed; meet KPIs and manage team performance.
3. Plan and execute in-store events in line with company programs.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, and inventory processes including RTV and ASN activities.
7. Support onboarding and training of new team members.
8. Coach and develop the customer experience team; participate in performance management and talent development.
9. Serve as Manager on Duty (MOD).
10. Promote a respectful and positive environment; model organizational values.
11. Assist customers with locating products and providing solutions.
12. Participate in truck unloading and stocking, ensuring standards and budgets are met.
13. Cross-train in Custom Framing selling and production.
14. In stores without a Framing Manager, lead high-quality custom framing delivery, managing workload in partnership with the Store Manager.

Additional Duties

Other duties as assigned.

Preferred Skills and Experience

• Retail management experience preferred.

Physical Requirements and Work Environment

• Ability to stand long periods, move throughout the store, and perform physical tasks like bending, lifting, and reaching.
• Work involves lifting heavy boxes, using ladders, and outdoor activities for tasks like unloading trucks.
• Work hours include nights, weekends, and early mornings.

Legal and Compensation Information

Applicants must meet legal requirements. Total base pay range: $17.50 - $23.00.

Company Overview and Benefits

Michaels is the leading creative destination in North America with over 1,300 stores. We prioritize team wellbeing with benefits including health insurance, paid time off, tuition assistance, and employee discounts. For more info, visit mikbenefits.com.

Equal Opportunity Employment

Michaels is committed to inclusion and provides reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for accommodations.