Customer Experience Specialist - FT

Avis Budget Group; Forest View (IL); On-site; Full time

Job summary

Join a leading company as a Customer Service & Valet Driver, where you'll ensure a premium experience for customers from rental to return. This role requires strong communication skills, multitasking abilities, and a professional demeanor. Enjoy benefits like paid time off, medical insurance, and employee discounts while working in a fast-paced environment.

Benefits

Paid time off

Medical, Dental, and Other Insurance

Retirement benefits (401k)

Employee discounts

Qualifications

• Minimum 1 year experience in a customer service role, preferably in hospitality or car rental.
• Strong verbal and written communication skills.

Responsibilities

• Act as the front-line customer experience specialist.
• Coordinate timely vehicle pick-up and drop-off.
• Greet customers warmly and assist with luggage.

Skills

Customer Satisfaction

Communication

Multitasking

Job description

Job Title: Customer Service & Valet Driver

$19.00/hour

Immediate hiring! If you thrive in a fast-paced environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team!

What You'll Do:

1. Act as the front-line customer experience specialist, ensuring a seamless, personalized experience from rental to return. Responsible for clear communication, smooth logistics, and delivering a premium customer experience at every step.
2. Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction.
3. Coordinate timely vehicle pick-up and drop-off in collaboration with team members and management.
4. Proactively communicate with premium-level customers via phone, text, email, and app to confirm logistics, special requests, and meeting locations.
5. Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.
6. Deliver vehicles directly to customers, providing a premium experience.

What We're Looking For:

• Minimum 1 year experience in a customer service role, preferably in hospitality or car rental.
• Professional, friendly demeanor focused on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid Driver's License.
• Must be 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours, including evenings, weekends, and holidays.
• Willingness to work outdoors in all weather conditions.
• On-site presence required; position cannot be performed remotely.
• Ability to lift up to 50 pounds, and to sit, stand, walk, enter, exit, and drive in all weather conditions. Must be able to talk, hear, listen, and type.

Perks You'll Get:

• Bi-weekly hourly wage (weekly wage in New York and Puerto Rico).
• On-the-job training.
• Paid time off.
• Medical, Dental, and Other Insurance.
• Flexible spending account opportunity for public transportation or parking expenses.
• Retirement benefits (401k).
• Employee discounts, including discounted car rentals and car purchases.

*Perks may vary based on full-time/part-time status and location.

Who We Are:

At Avis Budget Group, join a team of 25,000 driven people performing with purpose. We are moving the future of transportation forward with innovative, customer-focused solutions. Our culture is performance-driven, encouraging leadership, training, tools, and rewards. We aim to positively impact our colleagues, customers, and communities.

The fine print:

Avis Budget Group is an Equal Opportunity Employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected categories.

This advertisement does not guarantee employment. It describes the general nature and level of the position. Functions and responsibilities may change. Compensation and benefits are accurate as of the posting date. The company reserves the right to modify this information at any time. This position may be with any affiliate of Avis Budget Group.

Location: Forest View, Illinois, United States of America