Customer Experience Specialist - FT

Avis Budget Group; New York, Christiansted (NY, United States Virgin Islands); On-site; Full time

Job summary

Join a leading company in the car rental industry as a customer experience specialist. In this role, you will ensure a seamless experience for customers from rental to return, utilizing your strong communication skills and customer service background. You will work in a fast-paced environment, assisting customers with their needs, and providing vehicle overviews. Enjoy competitive pay and benefits while being part of a dedicated team that values customer satisfaction.

Benefits

Paid Time Off

Insurance

401(k)

Employee Discounts

Flexible Spending Accounts

Qualifications

• At least 1 year of customer service experience, preferably in hospitality or car rental.
• Comfortable using mobile devices and technology.

Responsibilities

• Act as the front-line customer experience specialist.
• Communicate with customers via phone, text, email, and app.
• Greet customers and provide vehicle overviews.

Skills

Customer Service

Communication

Job description

Pay Rate: $17.50/hour

About the Role: If you thrive in a fast-paced environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team!

What You'll Do:

1. Act as the front-line customer experience specialist, ensuring a seamless, personalized experience from rental to return.
2. Communicate clearly and proactively with customers via phone, text, email, and app to confirm logistics and special requests.
3. Greet customers warmly, assist with luggage, and provide vehicle overviews.
4. Deliver vehicles directly to customers to enhance their experience.

What We're Looking For:

• At least 1 year of customer service experience, preferably in hospitality or car rental.
• Professional, friendly demeanor focused on customer satisfaction.
• Strong communication skills, both verbal and written.
• Comfortable using mobile devices and technology.
• Valid Driver's License and ability to lift up to 50 pounds.
• Must be 18+ and authorized to work in the U.S.
• Able to work in a fast-paced environment, including evenings, weekends, and holidays.
• Willing to work outdoors in all weather conditions.
• On-site presence required; remote work not available.

Perks:

• Competitive hourly wage with additional benefits such as paid time off, insurance, 401(k), employee discounts, and flexible spending accounts.

About Us:

Avis Budget Group is committed to moving transportation forward with innovative, customer-focused solutions. Join our team of 25,000 dedicated professionals and make a positive impact in our communities.

Additional Information:

We are an Equal Opportunity Employer. Employment is contingent upon background checks and other legal requirements. Benefits may vary based on location and employment status.