Customer Experience Specialist - FT

Avis Budget Group; Chicago, Cary (IL, NC); On-site; Full time

Job summary

Join a leading company in the car rental industry as a customer experience specialist. You will ensure a seamless experience from rental to return, focusing on clear communication and delivering premium service. The role requires a friendly demeanor, strong multitasking skills, and the ability to work in a fast-paced environment. Enjoy perks like paid time off, medical insurance, and employee discounts.

Benefits

Paid time off

Medical, Dental, and Other Insurance

Retirement benefits (401k)

Employee discounts on car rentals and vehicle purchases

Qualifications

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Strong verbal and written communication skills.

Responsibilities

• Deliver a best-in-class experience for all customers.
• Collaborate with team members to coordinate vehicle logistics.
• Greet customers warmly and assist with vehicle overview.

Skills

Customer Satisfaction

Communication

Multitasking

Job description

$19.00/hour

Immediately hiring! If you thrive in a fast-paced environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team.

What You'll Do:

Act as the front-line customer experience specialist, ensuring a seamless, personalized experience from rental to return. Responsibilities include clear communication, smooth logistics, and delivering a premium customer experience at every step.

1. Deliver a best-in-class experience for all customers, ensuring a welcoming, professional, and personalized interaction.
2. Collaborate with team members and management to coordinate vehicle pick-up and drop-off.
3. Communicate proactively with premium-level customers via phone, text, email, and app to confirm logistics, special requests, and meeting locations.
4. Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.
5. Provide a premium customer experience by delivering vehicles directly to customers.

What We're Looking For:

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental.
• Professional, friendly demeanor focused on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable using various mobile devices.
• Valid Driver's License.
• Must be 18 years of age and legally authorized to work in the United States.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexibility to work various hours, including evenings, weekends, and holidays.
• Willingness to work outdoors in all weather conditions.
• On-site presence required; this position cannot be performed remotely.
• Ability to lift up to 50 pounds, and to sit, stand, walk, enter, exit, and drive in all weather conditions, while talking, listening, and typing.

Perks You'll Get:

• Bi-weekly hourly wage (weekly wage in New York and Puerto Rico).
• On-the-job training.
• Paid time off.
• Medical, Dental, and Other Insurance.
• Flexible spending account opportunity for public transportation or parking expenses.
• Retirement benefits (401k).
• Employee discounts on car rentals and vehicle purchases.

*Perks may vary based on full-time/part-time status and location.

Who We Are:

Join Avis Budget Group, a team of 25,000 driven individuals, advancing the future of transportation with innovative, customer-focused solutions. Our culture is performance-driven, supporting leadership, training, and rewards. We make a positive difference in the lives of our colleagues, customers, and communities.

The Fine Print:

Avis Budget Group is an Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This advertisement does not guarantee employment. Responsibilities may change as needed. Compensation and benefits are accurate as of the posting date. The company reserves the right to modify this information at any time. Positions may be with any affiliate of Avis Budget Group.