Customer Experience Specialist- FT

Avis Budget Group; Arlington, Virginia (TX, MN); On-site; Full time

Job summary

Join a leading company as a Valet Driver, where you'll provide exceptional customer service and ensure a seamless vehicle rental experience. You'll greet customers, coordinate logistics, and deliver vehicles, all while thriving in a fast-paced environment. Enjoy perks like flexible spending accounts and employee discounts.

Benefits

On-the-job training

Paid time off

Comprehensive insurance options

Flexible spending account

Retirement benefits (401k)

Employee discounts on car rentals

Qualifications

• Minimum 1 year experience in customer service, preferably in hospitality or car rental.
• Valid Driver's License required.

Responsibilities

• Act as the front-line customer experience specialist.
• Coordinate vehicle pick-up and drop-off with team members.

Skills

Customer Service

Communication

Multitasking

Job description

Job Description: Valet Driver

Pay Rate: $19.00 per hour

If you thrive in a fast-paced environment where attention to detail, professionalism, and people skills make all the difference, we want you on our team. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team!

What You'll Do:

1. Act as the front-line customer experience specialist, ensuring a seamless, personalized experience from rental to return with clear communication, smooth logistics, and premium service at every step.
2. Deliver a best-in-class experience, providing welcoming, professional, and personalized interactions.
3. Coordinate vehicle pick-up and drop-off with team members and management.
4. Proactively communicate with customers via phone, text, email, and app to confirm logistics, special requests, and meeting locations.
5. Greet customers warmly, assist with luggage, and provide vehicle overviews upon arrival.
6. Deliver vehicles directly to customers, ensuring a premium customer experience.

Who We're Looking For:

• Minimum 1 year experience in customer service, preferably in hospitality or car rental.
• Professional, friendly demeanor focused on customer satisfaction.
• Strong verbal and written communication skills.
• Technologically proficient and comfortable with mobile devices.
• Valid Driver's License.
• Must be 18 years or older and legally authorized to work in the U.S.
• Ability to work in a fast-paced environment with strong multitasking and organizational skills.
• Flexible to work various hours, including evenings, weekends, and holidays.
• Willing to work outdoors in all weather conditions.
• On-site presence required; remote work not an option.
• Ability to lift up to 50 pounds, and to sit, stand, walk, and drive in all weather conditions.

Perks You'll Get:

• Bi-weekly or weekly hourly wages depending on location.
• On-the-job training, paid time off, and comprehensive insurance options.
• Flexible spending account for transportation or parking expenses.
• Retirement benefits (401k).
• Employee discounts on car rentals and vehicle purchases.

Who We Are:

At Avis Budget Group, join a team of 25,000 driven individuals performing with purpose. We are moving the future of transportation forward with innovative, customer-focused solutions. Our culture is performance-driven, supporting each other through leadership, training, and rewards. We are proud to positively impact our colleagues, customers, and communities.

The Fine Print:

Avis Budget Group is an Equal Opportunity Employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected category. This advertisement does not guarantee employment; responsibilities may change as needed. Compensation and benefits are accurate as of the posting date and may be modified at any time. Employment may be with any affiliate of Avis Budget Group.