Customer Experience Specialist: Front End & Courtesy Clerk

Kroger; Royal Oak (MI); On-site; USD 24,000 - 30,000; Full time

Job summary

Kroger in Royal Oak, MI is seeking a friendly teammate to greet customers, assist with purchases, and maintain a safe, clean store.

You will operate the POS system, handle cash and other payment methods, and contribute to a fast, accurate checkout experience while upholding the company's values.

Prioritize customer care, teamwork, and safety, with opportunities to grow within a busy, community-focused grocery environment.

Qualifications

• Customer service experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Responsibilities

• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand the Point of Sale (POS) system and handle tenders according to policy.
• Follow policies for cash shortages/overages and loss control.
• Adhere to guidelines on restricted sale items (alcohol, tobacco, DVDs).
• Report pricing discrepancies and follow store procedures.
• Stay current with ads and promotions; reinforce safety programs.
• Maintain a welcoming environment and assist with product questions.
• Comply with local, state and federal laws and company guidelines.
• Work cooperatively in a fast-paced environment and manage conflicts calmly.

Skills

Customer service

Effective communication

Math skills

Job description

Kroger in Royal Oak, MI is seeking a friendly teammate to greet customers, assist with purchases, and maintain a safe, clean store.

You will operate the POS system, handle cash and other payment methods, and contribute to a fast, accurate checkout experience while upholding the company's values.

Prioritize customer care, teamwork, and safety, with opportunities to grow within a busy, community-focused grocery environment.