Front-End Experience Specialist & Courtesy Clerk

Kroger; Ann Arbor (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Ann Arbor is seeking friendly, customer-focused staff to help customers with purchases, scanning items, and answering questions. You will greet customers, assist with bagging, and ensure a smooth checkout experience at the register.

As a member of our team, you will handle a variety of payment methods, follow safety and loss prevention procedures, and maintain a clean, welcoming store environment for all guests. Customer service excellence is essential.

Qualifications

• Customer service experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Responsibilities

• Greet, engage, and assist customers.
• Process customer transactions quickly, accurately, and efficiently.
• Understand POS system and handle tenders (Cash, Credit, Debit, SNAP/EBT, WIC).
• Follow policies on cash shortages/overages and loss prevention.
• Adhere to guidelines on restricted items and store policies.

Skills

Customer service

Effective communication

Stress handling

Math skills

Job description

Kroger in Ann Arbor is seeking friendly, customer-focused staff to help customers with purchases, scanning items, and answering questions. You will greet customers, assist with bagging, and ensure a smooth checkout experience at the register.

As a member of our team, you will handle a variety of payment methods, follow safety and loss prevention procedures, and maintain a clean, welcoming store environment for all guests. Customer service excellence is essential.