Customer Experience Specialist Flexible Scheduling & Growth

Aafes; Fort Knox (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Army & Air Force Exchange Service, known as the Exchange, is hiring a Customer Experience Associate at Fort Knox. You’ll greet customers, process transactions, and help with bagging and handling heavy items. We offer benefits like insurance, paid time off, pension/401K eligibility, and DoD-affiliated growth opportunities.

Join a team dedicated to your development and delivering great service to Soldiers, Airmen and their families on base installations worldwide.

Qualifications

• Completion of High School or the equivalent.
• Ability to learn and adapt to technology needs.
• Think quickly to answer customer questions.
• Willing to cross-train and work in other areas of the store.
• Welcoming and helpful attitude toward customers and team members.
• Cash handling experience preferred.
• Excellent communication skills.
• Basic computer skills.
• Retail experience preferred.

Responsibilities

• Greet every customer with eye contact and smile at the lane.
• Acknowledge waiting customers as they arrive at your lane.
• Complete transactions accurately and efficiently while engaging customers.
• Assist customers by bagging merchandise and moving large or heavy items.

Skills

Tech aptitude

Quick thinking

Cross-training

Customer focus

Cash handling

Communication

Basic computer skills

Retail experience

Education

High school diploma or equivalent

Job description

The Army & Air Force Exchange Service, known as the Exchange, is hiring a Customer Experience Associate at Fort Knox. You’ll greet customers, process transactions, and help with bagging and handling heavy items. We offer benefits like insurance, paid time off, pension/401K eligibility, and DoD-affiliated growth opportunities.

Join a team dedicated to your development and delivering great service to Soldiers, Airmen and their families on base installations worldwide.