Customer Experience Specialist - Flexible Schedule & Growth

TRASH GREMLIN DISPOSALGREMLIN MOVER; Lakehills (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible schedule

Health insurance

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Trash Gremlin DisposalGremlin Mover is seeking a Customer Service Representative to join our team. You will communicate with customers to identify needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. The role requires excellent phone and verbal communication, active listening, and the ability to stay

Qualifications

• High school diploma or GED required.
• Experience as a CSR or similar role preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure and stay organized.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Phone communication

Verbal communication

Active listening

Time management

Computer skills

CRM software

Education

High school diploma/GED

Tools

Customer management software

Job description

Trash Gremlin DisposalGremlin Mover is seeking a Customer Service Representative to join our team. You will communicate with customers to identify needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.

The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure. The role requires excellent phone and verbal communication, active listening, and the ability to stay