Customer Success Specialist — Solutions & Support

Greif; Fort McCoy (FL); On-site; USD 45,000 - 77,000; Full time

Job summary

Greif is seeking a Customer Service Representative in Florida to respond to inquiries via phone or email and provide problem resolution per service standards. The role involves handling routine to intermediate issues, maintaining customer records, and supporting sales activities in a Monday–Friday onsite setting.

The position requires a high school diploma and 2–4 years of customer service experience, with strong communication, product knowledge, and computer skills.

Qualifications

• High school diploma or equivalent.
• 2–4 years of customer service experience.
• Ability to provide problem resolution per standards.

Responsibilities

• Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
• Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
• Collects and enters orders for new or additional products or services.
• Supports inside and outside sales.
• Updates and maintains files, including data entry.
• Trains new Customer Service Coordinators.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Product knowledge

Computer skills

Data entry

Attention to detail

Self-motivation

Education

High school diploma

Tools

Copiers

Fax machines

Calculators

Job description

Greif is seeking a Customer Service Representative in Florida to respond to inquiries via phone or email and provide problem resolution per service standards. The role involves handling routine to intermediate issues, maintaining customer records, and supporting sales activities in a Monday–Friday onsite setting.

The position requires a high school diploma and 2–4 years of customer service experience, with strong communication, product knowledge, and computer skills.