Customer Experience Pro: Scheduling, Payments & Support

GreenWaste; Florin (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

GreenWaste in Sacramento, CA is seeking a Customer Service Representative to provide frontline support for internal and external customers, handle calls, schedule deliveries, and maintain accurate records.

The role requires at least 1 year of customer service experience, basic computer skills, and proficiency with Word and Outlook. Bilingual English/Spanish is a plus, and teamwork and reliability are valued.

Qualifications

• At least 1 year of customer service experience preferred.
• Must be familiar and able to use current operating computer systems.
• Proficient in Microsoft Word, and Microsoft Outlook.

Responsibilities

• Managing and answering large amounts of customer service calls/questions and resolving calls in a timely manner.
• Schedule deliveries, exchanges, and removals of containers
• Documenting all customer service in our company specific database
• Maintaining customer records by updating account information
• Emailing/mailing service information to our customers
• Data entry duties/reporting
• Process credit card payments
• Assist Customer Service Supervisor with reporting, routing, billing, and other duties

Skills

Customer service

Data entry

Microsoft Word

Microsoft Outlook

Bilingual English/Spanish

Team player

Tools

Microsoft Word

Microsoft Outlook

Job description

GreenWaste in Sacramento, CA is seeking a Customer Service Representative to provide frontline support for internal and external customers, handle calls, schedule deliveries, and maintain accurate records.

The role requires at least 1 year of customer service experience, basic computer skills, and proficiency with Word and Outlook. Bilingual English/Spanish is a plus, and teamwork and reliability are valued.