Customer Experience Specialist - Flexible Schedule & Growth

Andrew Inglisa - State Farm Agent; Catonsville (MD); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Job summary

Andrew Inglisa - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support the growth of the agency. You will resolve inquiries, update records, and collaborate with team members to anticipate community needs.

We value attentive, empathetic candidates who can contribute to retention strategies and coordinate with other departments to ensure satisfaction across all touchpoints.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Customer service experience

Problem-solving

Stress management

Job description

Andrew Inglisa - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support the growth of the agency. You will resolve inquiries, update records, and collaborate with team members to anticipate community needs.

We value attentive, empathetic candidates who can contribute to retention strategies and coordinate with other departments to ensure satisfaction across all touchpoints.