Customer Service & Policy Support Specialist

Andrew Inglisa - State Farm Agent; Catonsville (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

License Paid by Agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Andrew Inglisa - State Farm Agent is seeking a Customer Service Representative to deliver exceptional experiences and support growth of the agency. You will assist with policy inquiries, updates, and claims while coordinating with team members to meet community needs.

We value a customer-focused, empathetic approach, attention to detail, and the drive to advance within the agency. Flexible schedule and ongoing training opportunities are offered.

Qualifications

• Communication and interpersonal skills required.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Customer service experience

Job description

Andrew Inglisa - State Farm Agent is seeking a Customer Service Representative to deliver exceptional experiences and support growth of the agency. You will assist with policy inquiries, updates, and claims while coordinating with team members to meet community needs.

We value a customer-focused, empathetic approach, attention to detail, and the drive to advance within the agency. Flexible schedule and ongoing training opportunities are offered.