Customer Experience Specialist - Flexible Schedule, Bonuses

Brent Allen - State Farm Agent; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

401(k)

Profit sharing

Job summary

Brent Allen - State Farm Agent in Austin, TX is seeking a Customer Relations Representative to deliver exceptional client experiences and support an award-winning insurance team. The role focuses on timely responses, data accuracy, and community engagement.

You will resolve inquiries, coordinate with colleagues, and contribute to growth through retention strategies and proactive service, with internal growth opportunities for motivated, team-oriented candidates.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem solving

Customer service experience

Job description

Brent Allen - State Farm Agent in Austin, TX is seeking a Customer Relations Representative to deliver exceptional client experiences and support an award-winning insurance team. The role focuses on timely responses, data accuracy, and community engagement.

You will resolve inquiries, coordinate with colleagues, and contribute to growth through retention strategies and proactive service, with internal growth opportunities for motivated, team-oriented candidates.