Customer Experience Specialist (Flexible Hours)

HighPoint Digital, Inc.; Tysons (VA); On-site; USD 47,000 - 50,000; Full time

Job summary

HighPoint Digital, Inc. seeks a Customer Service Representative to deliver exceptional service in a high-volume call center. You will handle inbound calls, emails, and chats, updating stakeholder profiles while resolving diverse issues with discretion and professionalism.

The role requires multitasking, strong communication, and the ability to work with flexible schedules. Public Trust may be pursued, and HDI certification is preferred but not required.

Qualifications

• Bachelor’s degree preferred but not required; relevant experience considered.
• Minimum of three years in inbound call handling or equivalent complexity.
• HDI certification is preferred but not required.
• Public Trust clearance is required or can be initiated by the employer.

Responsibilities

• Receive and answer up to 40 – 60 phone calls per day.
• Engage in multiple email, social media, and chat messages in a corporate setting simultaneously.
• Update stakeholder profiles within databases.
• Resolve a wide variety of stakeholder issues.
• Work in an environment with flexible schedules.
• Handle multiple projects in a Call Center/Help Desk environment.

Skills

Customer service

High-volume calls

Multitasking

Data entry

Communication skills

Microsoft Office

CRM usage

Telephony systems

SEVIS knowledge

Education

Bachelor’s degree

High School diploma with call center experience

Three years specialized call center experience

HDI Certification (preferred)

Public Trust eligibility

Tools

Microsoft Dynamics

CRM systems

Ticket tracker systems

Email/chat collaboration tools

Job description

HighPoint Digital, Inc. seeks a Customer Service Representative to deliver exceptional service in a high-volume call center. You will handle inbound calls, emails, and chats, updating stakeholder profiles while resolving diverse issues with discretion and professionalism.

The role requires multitasking, strong communication, and the ability to work with flexible schedules. Public Trust may be pursued, and HDI certification is preferred but not required.