Customer Support Specialist — Flexible Hours & Impact

HighPoint Global, LLC; Tysons (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

HighPoint Global, LLC is seeking a Customer Service Representative to provide exceptional service in a busy call center. The role involves managing significant call volume, multitasking across communication channels, and updating stakeholder information.

Ideal candidates will have strong communication skills, a high school diploma or bachelor's degree, and at least three years of related experience. Flexibility and the ability to navigate CRM systems are essential.

Qualifications

• Minimum of three years of experience in a similar role.
• Public Trust is required to perform the job.

Responsibilities

• Receive and answer up to 40–60 phone calls per day.
• Engage in multiple forms of communication with stakeholders.
• Update stakeholder profiles within databases.
• Resolve a variety of stakeholder issues.

Skills

Ability to operate in a high-volume metrics-driven call center environment

Effective communication both orally and in writing

Ability to multitask

Familiarity with CRM, Microsoft Dynamics, and Microsoft Office Suite

Ability to navigate national web-based tracking systems

Active listening skills

Education

Bachelor’s degree highly preferred

High School diploma

Tools

CRM

Microsoft Dynamics

Microsoft Office Suite

Job description

HighPoint Global, LLC is seeking a Customer Service Representative to provide exceptional service in a busy call center. The role involves managing significant call volume, multitasking across communication channels, and updating stakeholder information.

Ideal candidates will have strong communication skills, a high school diploma or bachelor's degree, and at least three years of related experience. Flexibility and the ability to navigate CRM systems are essential.