Customer Experience Specialist - Fast-Paced Support

Lakeshore Recycling Systems; Columbia Township (MI); On-site; USD 28,000 - 29,000; Full time

Job summary

Lakeshore Recycling Systems is seeking a Customer Experience Specialist to support and serve customers via phone, email, and chat. You will demonstrate resourcefulness and quick thinking to provide an exceptional customer experience and handle inquiries efficiently.

You will report to the Customer Experience Manager and work with the team to resolve issues, update records, and identify opportunities to improve processes and services.

Qualifications

• High School diploma or GED
• 2-3 years of call center experience
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment
• Adhere to attendance and scheduling policies

Responsibilities

• Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
• Strive for first-contact resolution with each interaction
• Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude
• Collaborate with other team members to ensure consistent and seamless services
• Update customer information in the system during and after each correspondence
• Answer incoming calls from prospective customers to explain services and products offered
• Become proficient with client programs and develop product knowledge
• Record and verify names, addresses, purchases, and reactions of prospective customers
• Handle incoming calls (orders, inquiries, complaints, etc.) and direct calls for further problem resolution
• Participate in learning opportunities for process improvements, time management, and technology skills
• Follow company policies and procedures
• Special Projects and other duties as needed

Skills

Verbal communication

Written communication

Customer service

Teamwork

Attention to detail

Problem solving

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Lakeshore Recycling Systems is seeking a Customer Experience Specialist to support and serve customers via phone, email, and chat. You will demonstrate resourcefulness and quick thinking to provide an exceptional customer experience and handle inquiries efficiently.

You will report to the Customer Experience Manager and work with the team to resolve issues, update records, and identify opportunities to improve processes and services.