Client Experience Specialist - Fast-Paced Support

LRS; Elburn (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

LRS is seeking a Customer Experience Specialist in Illinois to support customers by phone, email and chat. You will handle calls, provide information on services, process orders, and resolve issues with a resourceful, courteous approach to ensure a positive customer experience.

The role emphasizes first-contact resolution, accurate data handling, and collaboration with teammates in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Minimum 2-3 years of call center experience.
• Naturally positive, helpful, and courteous attitude.
• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Proficient Microsoft Word / Excel / Outlook.

Responsibilities

• Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience.
• Strive for first-contact resolution with each interaction.
• Take ownership and tackle complex customer concerns with a positive attitude.
• Collaborate with team members to ensure consistent services and prioritize tasks.
• Update customer information in the system during and after each correspondence.
• Handle incoming calls, inquiries, and orders and direct for problem resolution if needed.

Job description

LRS is seeking a Customer Experience Specialist in Illinois to support customers by phone, email and chat. You will handle calls, provide information on services, process orders, and resolve issues with a resourceful, courteous approach to ensure a positive customer experience.

The role emphasizes first-contact resolution, accurate data handling, and collaboration with teammates in a fast-paced environment.