Customer Experience Specialist – Fast-Paced CSR

Elevate Recycling and Disposal; Driggs (ID); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401K

Paid time off

Job summary

Elevate Recycling and Disposal Services is seeking a dedicated Customer Service Representative to handle a high volume of calls and serve as the primary contact for customers. The role focuses on delivering exceptional service, resolving issues efficiently, and coordinating with internal teams to schedule and complete services.

The position is full-time, on-site at the corporate office, with a focus on professionalism, accuracy, and customer satisfaction.

Qualifications

• High school diploma or GED is required.
• Ability to prioritize and multitask in a fast-paced environment.
• Professional phone etiquette and strong verbal/written skills.
• Proficiency with Microsoft Office and typing.
• Ability to work under pressure with respectful communication.

Responsibilities

• Receive and process a high volume of inbound customer calls using established processes.
• Advocate for the customer by coordinating with appropriate departments.
• Confirm customer needs and communicate accurate information.
• Address billing, service charges, and contract questions clearly.
• Escalate issues as needed and maintain timely service requests.

Skills

Customer service

Multitasking

Phone etiquette

Office software

Typing

Education

High school diploma or GED

Job description

Elevate Recycling and Disposal Services is seeking a dedicated Customer Service Representative to handle a high volume of calls and serve as the primary contact for customers. The role focuses on delivering exceptional service, resolving issues efficiently, and coordinating with internal teams to schedule and complete services.

The position is full-time, on-site at the corporate office, with a focus on professionalism, accuracy, and customer satisfaction.