Customer Experience Specialist - Fast-Paced Order Support

Ferraro Foods; Mebane (NC); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company contribution

Paid time off

Job summary

Ferraro Foods is seeking a detail-oriented Customer Service Representative in Mebane, NC to support orders, answer product and pricing questions, and coordinate with sales, operations, and transportation teams.

The role requires a proactive communicator who can manage a high volume of inquiries and maintain accurate records of customer interactions, transactions, and account activity. A fast-paced, collaborative environment awaits with opportunities to grow within customer service and operations.

Qualifications

• 2+ years of customer service, data entry, or administrative experience.
• Experience handling high call volume and/or order entry.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.

Responsibilities

• Process a high volume of customer orders with accuracy and attention to detail.
• Handle inbound and transferred calls, addressing customer inquiries professionally.
• Respond to questions regarding products, pricing, delivery, and services.
• Support Sales Representatives and internal teams to ensure customer needs are met.
• Research and resolve customer issues, including billing discrepancies, order errors, and service concerns.
• Collaborate with internal teams to improve service levels and resolve concerns.

Skills

Customer service

Data entry

Attention to detail

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Ferraro Foods is seeking a detail-oriented Customer Service Representative in Mebane, NC to support orders, answer product and pricing questions, and coordinate with sales, operations, and transportation teams.

The role requires a proactive communicator who can manage a high volume of inquiries and maintain accurate records of customer interactions, transactions, and account activity. A fast-paced, collaborative environment awaits with opportunities to grow within customer service and operations.