Customer Experience Specialist

GAGE PERSONNEL; Reading (Berks County); On-site; USD 55,000 - 60,000; Full time

Job summary

Gage Personnel is seeking a Customer Experience Specialist in Reading, PA to deliver outstanding service to customers and support the sales team. The role emphasizes problem-solving, CRM usage, and cross-department coordination.

The ideal candidate will manage inquiries, quotes, orders, and product information while maintaining accurate CRM records and contributing to a positive customer journey.

Qualifications

• Strong customer service experience and a customer-first mindset.
• Excellent communication, organizational and problem-solving abilities.
• Proficiency with Microsoft Office, including Excel.
• Experience with CRM systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Positive, team-oriented attitude.

Responsibilities

• Respond to customer inquiries and resolve issues promptly.
• Provide quotes, pricing, and product information.
• Process orders and maintain CRM records.
• Support sales teams with customer requests and follow-up.
• Coordinate with internal departments to ensure customer satisfaction.
• Assist with contracts, samples, and administrative tasks.

Skills

Customer service

Communication

Multitasking

Team player

Tools

CRM systems

Job description

## Customer Experience Specialist**Reading,PA**Posted: 10/20/2026Employment Type:Customer ServiceIndustry: PROFESSIONAL CAREERSPay Rate: $55K - $60K## Job DescriptionCustomer Experience Specialist opportunity!Our client is seeking a Customer Experience Specialist to provide outstanding service and support to both customers and sales teams. This role is ideal for a proactive, detail-oriented professional who enjoys problem-solving and building strong customer relationships.Responsibilities* Respond to customer inquiries and resolve issues promptly* Provide quotes, pricing, and product information* Process orders and maintain CRM records* Support sales teams with customer requests and follow-up* Coordinate with internal departments to ensure customer satisfaction* Assist with contracts, samples, and administrative tasksQualifications* Strong customer service experience and a customer-first mindset* Excellent communication, organizational and problem-solving abilities* Proficiency with Microsoft Office, including Excel* Experience with CRM systems* Ability to manage multiple priorities in a fast-paced environment* Positive, team-oriented attitudeGage is a trusted professional recruiting firm with over 40 years of experience, connecting top talent with career opportunities in multiple sectors. With a people-first approach, Gage empowers and connects employers and candidates across multiple industries, including finance, accounting, administrative, manufacturing, skilled trades, and more. Gage specializes in direct-hire skilled and professional placements, as well as contract jobs, internships and temporary roles with local, national and global employers. Gage is an equal opportunity employer headquartered in Reading, Pennsylvania.