Dealer Support Specialist — Customer Experience

Dentsply Sirona Inc.; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Dentsply Sirona is seeking an experienced Customer Service Specialist – Dealer Support to join our team in Charlotte. You will provide end-to-end support to dealer and distributor partners, handling orders, inquiries, and account-related requests with accuracy and timeliness.

In this role you will collaborate with Sales, Supply Chain, Finance, Logistics and other internal teams to resolve issues, maintain documentation, and drive improvements in first-contact resolution and customer experience.

Qualifications

• High school diploma or GED; Bachelor’s degree preferred.
• Minimum 3 years of experience in customer service call center support.
• Experience with SAP-S4 and Salesforce preferred.

Responsibilities

• Provide end-to-end support for dealer and distributor inquiries, including order placement, status, pricing, shipping, returns, and account requests.
• Manage complex customer situations requiring additional research or coordination.
• Collaborate with Sales, Supply Chain, Finance, Logistics to resolve dealer issues.
• Escalate business-critical issues while maintaining ownership and communication through resolution.
• Document customer interactions and transactions in applicable systems.

Skills

Customer service

Call center

Cross-functional team

Problem solving

Education

High school diploma

Bachelor’s degree

Tools

SAP-S4

Salesforce

Job description

Dentsply Sirona is seeking an experienced Customer Service Specialist – Dealer Support to join our team in Charlotte. You will provide end-to-end support to dealer and distributor partners, handling orders, inquiries, and account-related requests with accuracy and timeliness.

In this role you will collaborate with Sales, Supply Chain, Finance, Logistics and other internal teams to resolve issues, maintain documentation, and drive improvements in first-contact resolution and customer experience.