Customer Experience Call Center Specialist

Cenvar Roofing & Solar; Lynchburg (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Cenvar Roofing & Solar is seeking a Call Center Specialist to be the first point of contact and the voice of the company. You will manage high-volume calls, identify customer needs, and document details in our CRM to ensure a smooth transition to our roofing services.

The role requires strong communication, multitasking, and the ability to work in a fast-paced environment. Qualified candidates will have a high school diploma or equivalent, prior receptionist/call center experience, and comfort

Qualifications

• Clear and professional communication with customers.
• Ability to handle high-volume inbound/outbound calls.
• Experience in receptionist, call center, or office environment.

Responsibilities

• Manage inbound & outbound calls in a timely manner
• Identify customer needs & clarify information
• Act as a first point of contact for customers seeking roofing services
• Record call details and customer information in systems (CRM)
• Update account records and document resolutions
• Track interactions for future reference
• Use call scripts or guidelines when required
• Follow company policies and compliance rules
• Ensure consistency in communication and service quality
• Minimize hold times and call transfers
• Manage multiple conversations at once in digital channels
• Troubleshoot basic problems or escalated complex ones
• Maintain a professional, friendly tone during all interactions
• Other duties as assigned
• Exceptionally strong written & verbal communication skills
• Ability to be trained on & navigate company software
• Basic to Intermediate computer skills to include familiarity with using email and some experience with Google Sheets or Excel
• Must be able to effectively communicate through a headset & computer telephone
• Ability to read a regionalized map to determine service area by branch
• Must have previous receptionist, call center or office environment experience
• Must be able to type a minimum of 45 WPM
• High school diploma or equivalent
• Must have reliable transportation
• Must be comfortable working in an environment where dogs are present

Skills

Communication skills

Written & verbal

Customer service

Multitasking

Team player

Education

High school diploma or equivalent

Tools

CRM software

Google Sheets

Microsoft Excel

Job description

Cenvar Roofing & Solar is seeking a Call Center Specialist to be the first point of contact and the voice of the company. You will manage high-volume calls, identify customer needs, and document details in our CRM to ensure a smooth transition to our roofing services.

The role requires strong communication, multitasking, and the ability to work in a fast-paced environment. Qualified candidates will have a high school diploma or equivalent, prior receptionist/call center experience, and comfort