Customer Experience Coordinator - Front Office

The Contractor Consultants; Rigby (ID); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Benefits package (401K)

Growth opportunities

Family-owned company

Training & development

Team-oriented culture

Job summary

Briggs Roofing Company is seeking a friendly, organized Customer Service Representative to serve as a primary point of contact for customers. You will answer inbound calls, schedule service appointments, confirm details through multiple channels, resolve concerns, maintain customer records, and assist with payment collection in a fast-paced, team-oriented environment.

Briggs Roofing Company is a family-owned leader with four decades of experience, offering WeatherXT™ products and strong

Qualifications

• High school diploma required.
• Prior customer service experience preferred.
• Basic computer skills required.
• Familiarity with Microsoft Word, Microsoft Office, and Excel preferred.
• Ability to maintain customer information in CRM systems.
• Strong communication skills.
• High level of organization and attention to detail.
• Professional and effective verbal and written communication skills.
• Friendly, outgoing personality.
• Strong problem-solving ability.
• Business acumen and sound judgment.
• Good time management skills.Patience and a customer-first mindset.
• Ability and willingness to perform essential duties satisfactorily, with reasonable accommodations made where required.

Responsibilities

• Answer and route incoming calls, manage voicemail and AI phone inquiries, and greet office visitors.
• Log customer inquiries and maintain accurate customer information and communication history in the CRM.
• Enter and assign new leads and notify the appropriate sales team members.
• Monitor AI-scheduled appointments and send customer confirmations and reminders.
• Communicate project start dates and schedule changes to customers and document updates in the CRM.
• Support the sales and production teams with customer communication and administrative needs.
• Retrieve and scan incoming mail daily, route documents to the appropriate departments, and maintain organized physical and digital files.
• Immediately scan and forward legal, financial, banking, insurance, government, certified, lien, or other time-sensitive mail to the Owner on the day it is received.
• Support social media by posting completed projects, sharing company updates, monitoring customer interactions, and notifying leadership of relevant reviews.
• Perform other administrative duties as assigned.

Skills

Customer service

CRM systems

Microsoft Word

Excel

Communication

Organization

Attention to detail

Verbal and written communication

Time management

Problem solving

Education

High school diploma

Tools

Microsoft Word

Microsoft Office

Excel

CRM

Job description

Briggs Roofing Company is seeking a friendly, organized Customer Service Representative to serve as a primary point of contact for customers. You will answer inbound calls, schedule service appointments, confirm details through multiple channels, resolve concerns, maintain customer records, and assist with payment collection in a fast-paced, team-oriented environment.

Briggs Roofing Company is a family-owned leader with four decades of experience, offering WeatherXT™ products and strong