Customer Experience Specialist: Commission & Growth

Hammond Services, Inc.; Griffin (GA); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

401(k) employer match

Paid vacation

Paid holidays

Potential commissions

Professional development

Job summary

Hammond Services, Inc. in Griffin, GA is seeking a Customer Service Representative to be the first point of contact for customers. You will handle a high call volume with a multi-line phone system, greet visitors, and create service orders by phone or email.

The role rewards accuracy, clear communication, and teamwork in a family‑owned environment. Experience in outbound calls is a plus, and opportunities for advancement exist within our team.

Qualifications

• Experience greeting visitors and handling a multi-line phone system.
• Prior experience in a similar customer service role is preferred.
• Proficient in MS Office and office equipment operations.
• Typing speed of at least 40 wpm and accurate data entry.

Responsibilities

• Assist Customer Service with basic to mid-level issues and escalate high-level ones.
• Communicate with customers by phone and email to create service orders.
• Gather information for service files, edits, and updates.
• Coordinate with field staff to set up service calls.
• Create service information folders for field staff.

Skills

Multi-line phone system

Typing 40 wpm

Strong communication

Problem solving

Customer service experience

Tools

MS Office Suite

Job description

Hammond Services, Inc. in Griffin, GA is seeking a Customer Service Representative to be the first point of contact for customers. You will handle a high call volume with a multi-line phone system, greet visitors, and create service orders by phone or email.

The role rewards accuracy, clear communication, and teamwork in a family‑owned environment. Experience in outbound calls is a plus, and opportunities for advancement exist within our team.