CSR - Customer Service Reps

Hammond Services, Inc.; Griffin (GA); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

401(k) employer match

Paid vacation

Paid holidays

Potential commissions

Professional development

Job summary

Hammond Services, Inc. in Griffin, GA is seeking a Customer Service Representative to be the first point of contact for customers. You will handle a high call volume with a multi-line phone system, greet visitors, and create service orders by phone or email.

The role rewards accuracy, clear communication, and teamwork in a family‑owned environment. Experience in outbound calls is a plus, and opportunities for advancement exist within our team.

Qualifications

• Experience greeting visitors and handling a multi-line phone system.
• Prior experience in a similar customer service role is preferred.
• Proficient in MS Office and office equipment operations.
• Typing speed of at least 40 wpm and accurate data entry.

Responsibilities

• Assist Customer Service with basic to mid-level issues and escalate high-level ones.
• Communicate with customers by phone and email to create service orders.
• Gather information for service files, edits, and updates.
• Coordinate with field staff to set up service calls.
• Create service information folders for field staff.

Skills

Multi-line phone system

Typing 40 wpm

Strong communication

Problem solving

Customer service experience

Tools

MS Office Suite

Job description

JOIN THE TEAM! Hammond Services is growing, and we are looking for qualified Customer Service Representatives who want to grow with us!

We are a family owned and operated business that has been serving the South Metro Atlanta area since 1979. We are a well-established and respected Heating, Cooling, Plumbing, and Electrical company that takes pride in everything we do.

As the first contact for our company, you will be setting the example for the quality and professionalism of our company. This is a demanding position where you may be dealing with up to 100 calls per day. The ideal candidate will have prior experience in a similar position where they have been responsible for greeting visitors and working with a multi-line phone system. Prior experience making outbound sales calls is a plus!

Work Hours:

• Mon – Fri, 8a-5p and possible Saturday rotation
  

What We Offer:

• Competitive compensation packages (potential to earn commissions)
• Opportunities for professional development and advancement within our Team
• 401k retirement plan with Employer Match
• Paid vacation and holidays

What You’ll Do:

• Assist the Customer Service department with basic to mid-level issues. Any high-level issues are escalated to the Customer Service Manager.
• Communicate with customers via phone, email to create service orders.
• Gathers all information for the service file location, edits, updates.
• Assists field supervisors in communication with customers to set up service calls.
• Create service information advertising folders for the field staff.

What You’ll Bring:

• Prior experience in a similar position where they have worked with a multi-line phone system taking incoming and making outgoing calls. Prior experience making outbound sales calls is a plus!
• Computer literate with expert knowledge in MS Office Suite – Word, Excel, PowerPoint; working knowledge of all office equipment.
• Ability to type at a minimum of 40 wpm. Previous experience demonstrating typing in a fast-paced setting.
• Computer literate with expert knowledge in MS Office Suite – Word, Excel, Outlook; working knowledge of all office equipment.
• Be able to pass a pre-employment drug test and criminal background check.
• Effectively manage call volume and day-to-day tasks; be able to work flexible schedules including overtime, as needed.
• Excellent problem-solving skills with attention to detail.
• Strong communication skills for effective interaction with clients and team members.

We are an Equal Opportunity and Military Friendly Employer & Drug-Free Workplace