Customer Experience Specialist – Auto Collision Front Desk

Carrossier ProColor; San Marcos (CA); On-site; USD 29,000 - 33,000; Full time

Job summary

Carrossier ProColor in California seeks a Customer Service Representative to deliver a legendary customer experience from vehicle intake through delivery. You will greet customers, manage intake and delivery, document damage, take photos, and explain repair steps to set expectations.

This full-time role offers a competitive hourly pay range of $20.77 to $23.75 and the chance to work with production and sales teams.

Qualifications

• High school diploma or GED required.
• Valid driver's license with a clean driving record.
• Previous customer service experience required (body shop experience preferred).
• Administrative or data entry experience (preferred).
• Experience with Mitchell RepairCenter (preferred).
• Estimating experience considered a plus.
• Strong negotiation and objection‑handling skills.
• Excellent verbal and written communication abilities.
• High level of professionalism, discretion, and tact.
• Computer proficiency (MS Word, Excel, email systems).

Responsibilities

• Deliver an exceptional customer experience aligned with ProColor best practices and LEI performance standards.
• Greet customers and manage vehicle intake and delivery processes.
• Conduct vehicle walk‑arounds; document related and unrelated damage.
• Take photos of vehicle condition and upload documentation into the Business Management System (BMS).
• Explain the repair process clearly and set expectations with customers.
• Prepare and process intake, delivery, and payment documentation (deductibles, customer pay, etc.).
• Schedule and follow up on customer appointments based on shop availability.
• Communicate with customers and insurance partners via phone, email, text, and video calls.
• Collaborate with the production and sales teams to ensure timely, high‑quality vehicle delivery.
• Assign work orders to technicians as required.
• Keep the BMS and related systems accurate and up to date.
• Support front office operations, administrative tasks, filing, and data entry.
• Import, verify, and maintain accurate records in accounting systems.
• Maintain a clean, organized, and professional front office environment.
• Comply with all company policies, procedures, and health & safety standards.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Negotiation

Professionalism

Data entry

Education

High school diploma or GED

Tools

Mitchell RepairCenter

MS Word

Excel

Email systems

Job description

Carrossier ProColor in California seeks a Customer Service Representative to deliver a legendary customer experience from vehicle intake through delivery. You will greet customers, manage intake and delivery, document damage, take photos, and explain repair steps to set expectations.

This full-time role offers a competitive hourly pay range of $20.77 to $23.75 and the chance to work with production and sales teams.