Customer Experience Specialist — Collision Center Front Desk

Kaizen Collision; Longmont, Northern (CO, KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Ongoing Training

Professional Development

Job summary

Kaizen Collision Center in Longmont, Colorado is seeking a Customer Service Representative (CSR) to join our team. The role focuses on greeting customers, guiding them through the collision repair process, answering questions about insurance and rentals, and providing timely updates while maintaining a welcoming front-office environment.

The CSR will manage multiple tasks in a fast-paced setting, stay organized during busy periods, and help keep the shop’s front desk and administrative

Qualifications

• Excellent customer service and communication skills.
• Ability to multi-task and manage priorities.
• Organized and dependable with a positive, team-first attitude.

Responsibilities

• Greet customers in person and over the phone.
• Explain the collision repair process and insurance questions.
• Assist with insurance and rental questions and provide repair updates.
• Create a welcoming front-office experience and build trust with customers.
• Keep daily front-office operations running smoothly and accurately document files.
• Support accounts receivable follow-up and administrative tasks.

Skills

Customer service

Communication

Multitasking

Organization

Dependability

Team player

People skills

Computer skills

Job description

Kaizen Collision Center in Longmont, Colorado is seeking a Customer Service Representative (CSR) to join our team. The role focuses on greeting customers, guiding them through the collision repair process, answering questions about insurance and rentals, and providing timely updates while maintaining a welcoming front-office environment.

The CSR will manage multiple tasks in a fast-paced setting, stay organized during busy periods, and help keep the shop’s front desk and administrative