Customer Experience Associate – Front Desk & Admin

ADP, Inc.; Longmont (CO); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance – Curative

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Ongoing Training

Job summary

Kaizen Collision Center in Longmont, Colorado is hiring a Customer Service Representative (CSR) to greet customers, answer calls, and guide them through the collision repair process. This full-time front-office role emphasizes friendly, organized, and dependable service while managing busy workloads.

You’ll handle insurance questions, provide repair updates, and keep accurate files, aiming to turn stressful situations into a positive customer experience. Bilingual Spanish/English is a plus.

Qualifications

• Valid driver’s license.
• Eligible to work in the United States.
• Ability to pass a background check.
• Bilingual Spanish/English is a plus.
• Previous customer service or administrative experience.
• Collision repair or automotive industry experience is a plus.

Responsibilities

• Greet customers in person and over the phone.
• Help customers understand the collision repair process.
• Assist with insurance and rental questions.
• Provide timely repair updates.
• Answer questions and help resolve customer concerns.
• Create a welcoming, professional front-office experience.
• Build trust with customers during stressful situations.
• Assist with vehicle check-in and customer intake.
• Document vehicle information and take photos.
• Maintain accurate customer and repair files.
• Support insurance and DRP documentation requirements.
• Collect payments and process transactions.
• Assist with accounts receivable follow-up.
• Support management with reporting and administrative tasks.
• Help keep daily front-office operations running smoothly.

Skills

Customer service

Communication

Multitasking

Organization

Team player

Tech-savvy

Calm under pressure

Proactive

Reliability

Professionalism

Tools

Office software

Job description

Kaizen Collision Center in Longmont, Colorado is hiring a Customer Service Representative (CSR) to greet customers, answer calls, and guide them through the collision repair process. This full-time front-office role emphasizes friendly, organized, and dependable service while managing busy workloads.

You’ll handle insurance questions, provide repair updates, and keep accurate files, aiming to turn stressful situations into a positive customer experience. Bilingual Spanish/English is a plus.