Customer Service Representative

Kaizen Collision; Longmont, Northern (CO, KY); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Ongoing Training

Professional Development

Job summary

Kaizen Collision Center in Longmont, Colorado is seeking a Customer Service Representative (CSR) to join our team. The role focuses on greeting customers, guiding them through the collision repair process, answering questions about insurance and rentals, and providing timely updates while maintaining a welcoming front-office environment.

The CSR will manage multiple tasks in a fast-paced setting, stay organized during busy periods, and help keep the shop’s front desk and administrative

Qualifications

• Excellent customer service and communication skills.
• Ability to multi-task and manage priorities.
• Organized and dependable with a positive, team-first attitude.

Responsibilities

• Greet customers in person and over the phone.
• Explain the collision repair process and insurance questions.
• Assist with insurance and rental questions and provide repair updates.
• Create a welcoming front-office experience and build trust with customers.
• Keep daily front-office operations running smoothly and accurately document files.
• Support accounts receivable follow-up and administrative tasks.

Skills

Customer service

Communication

Multitasking

Organization

Dependability

Team player

People skills

Computer skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Longmont, CO, US

5 days ago Requisition ID: 1373

Salary Range: $19.00 To $24.00 Annually

Customer Service Representative (CSR)

Nobody plans on needing a collision repair shop.

Our customers come to us after accidents, hail damage, and unexpected situations. They may be dealing with insurance companies, rental vehicles, transportation issues, and a damaged vehicle all at once.

Your job is to make everything a little easier.

Kaizen Collision Center inLongmont, Colorado is hiring aCustomer Service Representative (CSR) to join our team.

We’re looking for someone who is friendly, professional, organized, dependable, and genuinely enjoys helping people.

If you can manage a busy phone, welcome customers with a smile, keep track of multiple priorities, and stay calm when the front office gets hectic,we want to meet you.

Pay

$19–$24 per hour

Pay is based on experience, qualifications, and overall skill level.

Take Care of Our Customers

• Greet customers in person and over the phone
• Help customers understand the collision repair process
• Assist with insurance and rental questions
• Provide timely repair updates
• Answer questions and help resolve customer concerns
• Create a welcoming, professional front-office experience
• Build trust with customers during what can be a stressful situation

Keep the Shop Organized

You’ll also play an important role behind the scenes by helping our entire team stay organized.

Responsibilities include:

• Assist with vehicle check-in and customer intake
• Document vehicle information and take necessary photos
• Maintain accurate customer and repair files
• Support insurance and DRP documentation requirements
• Collect payments and process transactions
• Assist with accounts receivable follow-up
• Support management with reporting and administrative tasks
• Help keep daily front-office operations running smoothly

What We’re Looking For

You don’t have to be a collision repair expert on your first day.

But you do need to be great with people.

We’re looking for someone who:

• Has excellent customer service and communication skills
• Is comfortable communicating in person, over the phone, and electronically
• Can multitask without losing attention to detail
• Is organized and dependable
• Has a positive, team-first attitude
• Is comfortable using computers and office software
• Can remain calm and professional when things get busy
• Takes initiative and looks for what needs to be done
• Follows through on commitments
• Enjoys working as part of a team

Preferred Experience

• Previous customer service or administrative experience
• Collision repair or automotive industry experience is a plus
• Bilingual Spanish/English is a plus

Requirements

• Valid driver’s license
• Eligible to work in the United States
• Ability to pass a background check

Our Longmont location serves customers throughoutLongmont, Niwot, Erie, Firestone, Frederick, Mead, Berthoud, Boulder County, and surrounding Northern Colorado communities.

Kaizen Collision Center is growing, and we want people who are interested in growing with us.

This doesn’t have to be just another front-desk position.

It can be the start of a long-term career.

We offer:

• $19–$24 per hour
• Consistent, year-round business
• Supportive team and leadership
• Training and professional development
• Opportunities within a growing collision repair organization

Medical Insurance – Curative

• $0 deductible
• $0 in-network copays
• $0 in-network prescriptions
• Preloaded card for approved out-of-network care

Additional Benefits

• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Ongoing Training

You’re More Than the Person at the Front Desk.

You’re often thefirst impression of Kaizen.

You’re the person customers call when they have questions.

You help keep them informed.

You help keep the office organized.

And you’re part of the team responsible for turning a stressful accident into a repair experience customers feel good about.

If you’reorganized, dependable, great with people, and ready for an opportunity to grow, we’d love to meet you.