Customer Experience Specialist: Cash & Payments

Community Choice Financial Family of Brands; Conyers (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Training program

Education reimbursement

Medical insurance options

401(k) with match

Life and AD&D insurance

Paid time off

Casual dress code

Job summary

Community Choice Financial Family of Brands is hiring a Customer Service Representative in a fast-paced in-store role. You will educate customers on loan/pawn options, process payments, manage appointments, and help Grow brand loyalty while meeting performance standards.

The role requires a high school diploma, strong communication skills, data entry accuracy, and a willingness to work a 40-hour week with some weekend hours. Prior cash handling and POS experience are a plus.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication with customers.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and accurate data entry.
• Valid driver’s license, auto insurance and personal vehicle; mileage is compensated.
• Proficiency with phone, POS and Microsoft Office systems.
• Must be at least 18 years old; background check required.
• Ability to meet physical demands including standing up to 90% of the time and lifting up to 25 pounds.

Responsibilities

• Provide an exceptional customer experience throughout the loan or pawn process.
• Educate consumers and make recommendations based on financial needs.
• Accept payments, monitor, and manage customer appointments.
• Leverage partnerships to obtain referrals and participate in in-store events.
• Develop relationships to grow business and brand loyalty.
• Conduct vehicle appraisals using the assessment tool.
• Enter and maintain customer information in the POS with accuracy.
• Uphold compliance with company policies and laws.
• Manage vault, cash drawer, and bank deposits; maintain security.
• Communicate with customers and team members at all levels; work in a fast-changing environment.
• Maintain a full-time in-person schedule, including limited Saturdays (40 hours/week).

Skills

Verbal communication

Written communication

Professional demeanor

Attention to detail

Data entry

Driver's license

Bilingual

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is hiring a Customer Service Representative in a fast-paced in-store role. You will educate customers on loan/pawn options, process payments, manage appointments, and help Grow brand loyalty while meeting performance standards.

The role requires a high school diploma, strong communication skills, data entry accuracy, and a willingness to work a 40-hour week with some weekend hours. Prior cash handling and POS experience are a plus.