Rental Return Specialist: Fast, Friendly Service

Enterprise Holdings; Reno (NV); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee discount

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility, operating Enterprise Rent-A-Car, National Car Rental, and Alamo, has an opening for a Return Agent at 2555 Aviation Blvd, Reno, NV. The role focuses on friendly, efficient service throughout the rental process and returns.

The position is full-time and pays $17 per hour. Benefits include PTO, discounts, 401k, health, life, dental, and vision, plus training and development. Schedules are available: 3:30am–12:00pm or 12:00pm–8:30pm.

Qualifications

• Must be at least 18 years of age.
• Must be authorized to work in the United States without sponsorship now or in the future.
• High School Diploma or GED required.
• Minimum 1 year of customer service and sales experience in retail, guest service, or hospitality.
• Valid driver's license with no more than 2 moving violations and/or at fault accidents in last 3 years.
• No drug or alcohol related convictions in last 5 years.

Responsibilities

• Greet customers on arrival using prescribed dialogue.
• Remind customers to check for personal belongings.
• Identify items found with unit number, date and time and turn into lost and found.
• Explain rental charges and provide accurate receipts.
• Provide information about transportation to the airport terminal.
• Thank customers and assess satisfaction; document any dissatisfaction.
• Inspect vehicle for damage and guide completion of damage/loss report.
• Verify fuel level when returning vehicle and process service alerts for damages.
• Identify vehicles on system hold and move to proper lot location.
• Tag vehicles flagged for grounding or maintenance and move to proper lot location.
• Keep lot organized for easy access and traffic flow.
• Pursue performance improvement through self-assessment and training.
• Maintain regular attendance and punctuality.
• Perform miscellaneous duties as assigned.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or GED

Job description

Enterprise Mobility, operating Enterprise Rent-A-Car, National Car Rental, and Alamo, has an opening for a Return Agent at 2555 Aviation Blvd, Reno, NV. The role focuses on friendly, efficient service throughout the rental process and returns.

The position is full-time and pays $17 per hour. Benefits include PTO, discounts, 401k, health, life, dental, and vision, plus training and development. Schedules are available: 3:30am–12:00pm or 12:00pm–8:30pm.